VenusFlytrap.com Return Policy
Growing Help and Support
We have two different resources for help with growing your carnivorous plants. A General Carnivorous Plant Guide which covers the basics for all species we grow here. Our in depth Guide is geared more toward Venus Flytraps but will take you through everything you need to know, from potting, feeding, fertilizing, transplanting, dormancy and pest control.
Check our blog page to find special grow guides, tutorials, and experimental growing techniques. Our blog is also a great resource to find staff reviews of indoor gardening supplies such as grow tents, fluorescent & led grow lights.
Returns, Exchanges, Warranties & Replacements
If USPS loses or damages your package, we will ship you another at no cost — no questions asked.
Warranties – If a product is damaged, broken or malfunctioning chances are that it will be covered by the manufacturer’s warranty. We’ll need some basic documentation from you first (pictures explanation etc.). Depending on the circumstance you will either be issued a return label or the product will have to be mailed back to us for repair or replacement. After one month please check your warranty to make sure it is eligible, call the manufacturer or get a hold of us so we can help out during the process.
Returns – We do not accept returns on grow tents, grow lights or hydroponic equipment. These are heavy, fragile items and time has proven that mailing them back and forth is not a great idea. If you need help with dimension or anything regarding your grow tent setup, please check in with us prior to making your purchase. We’ll make sure you are buying a tent that fits where you need it to and a light that fits your tent.
Other products which have not been opened or used will be allowed for exchange, please let us know within a week of receiving. Items that have been opened or used must be inspected in the shop, being accepted back at our discretion. Most growing equipment will have a restocking fee. We do not cover shipping for returns and exchanges.
Theft – We use FedEx or ups for most of our growing supplies. If a package or bundle of packages are delivered to your door by trusted carriers, we are not responsible for any theft that takes place after delivery. You must trust the carrier confirmation that your products were delivered. In the event that something like this happens, we will do our best to check in with the carrier and resolve the problem.
Wrong Item – All of our packages are double checked prior to mailing however if for some reason you receive the wrong item, just let us know, we’ll send you a return label and ship the correct item out.
